VeRa Privacy Policy

VeRa may collect categories of personal information including account details, login credentials, profile information, identity and age-verification information, payment and billing records, creator payout information, device and browser data, IP address, usage and engagement data, customer support records, moderation and safety records, and communications sent through the service.

Depending on how you use VeRa, we may also collect creator onboarding records, payment disputes, legal acceptance logs, fraud and risk review data, and platform enforcement records.

VeRa uses personal information to create and manage accounts, authenticate users, operate creator profiles, process subscriptions and tips, facilitate creator payouts, support trust and safety review, enforce platform rules, provide customer support, investigate fraud, improve service performance, comply with legal obligations, and maintain business and platform integrity.

VeRa uses cookies, local storage, and similar technologies to operate the platform, keep users signed in, remember site preferences, support payment and security flows, prevent fraud, and understand basic platform performance.

Essential cookies are required for VeRa to work and cannot be disabled through our cookie banner. These include cookies used for login sessions, account security, fraud prevention, payment flows, theme preferences, and remembering privacy choices.

Non-essential cookies, including analytics cookies, are only used if you choose to accept them through our cookie banner or cookie settings. If you reject non-essential cookies, VeRa will still work, but analytics and improvement tools may be disabled.

You can change your cookie choice at any time using the Cookie Settings link in the footer. Additional details are available in our Cookie Policy.

VeRa uses service providers and processors to support payment processing, creator payout operations, identity and onboarding verification, infrastructure hosting, storage, analytics, monitoring, communications, trust and safety tooling, and support operations.

VeRa may use internal analytics and third-party monitoring tools to understand how users interact with the platform, measure creator and product performance, debug issues, analyze conversions, and support security and fraud detection. Analytics data may include feature usage, device/browser details, referral or attribution metadata, and event-level product interaction data.

VeRa retains personal information only for as long as necessary for the purposes described in this Policy, including platform operation, support, legal compliance, fraud prevention, moderation, accounting, dispute handling, and audit needs.

You may request access to personal information VeRa holds about you, ask us to correct inaccurate information, or request deletion where applicable. VeRa may retain information where required for legal, accounting, fraud, safety, dispute, tax, or platform integrity purposes.

Requests can be directed to the privacy contact listed below. VeRa may request reasonable information to verify identity before acting on a privacy request.

VeRa uses administrative, contractual, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, theft, disclosure, or alteration. These measures may include access controls, logging, encryption in transit, vendor restrictions, environment controls, and risk-based review of sensitive workflows such as payouts and moderation.

VeRa and its service providers may process personal information outside your province or country, including outside Quebec and outside Canada, depending on the systems and vendors used to operate the service. Personal information processed in another jurisdiction may be subject to the laws of that jurisdiction.

TODO: LEGAL REVIEW - finalize cross-border transfer assessment wording and any Quebec specific notice obligations.

If VeRa identifies a confidentiality incident, privacy breach, or security event affecting personal information, we may investigate, contain, remediate, document, and notify affected individuals, regulators, payment providers, or law enforcement where required or appropriate.

TODO: LEGAL REVIEW - finalize confidentiality incident reporting workflow, notice thresholds, and regulator escalation timing.

Questions, complaints, or requests relating to privacy, confidentiality incidents, corrections, deletion, or data handling may be sent to VeRa’s privacy contact.